Privacy Policy Statement
We prioritize your privacy for all design and consultation services.
Introduction to Privacy Practices
Orivexaluna values the trust you place in us when providing your personal information for interior design projects or consultations. This policy explains what data we collect and how it is used.
We adhere to privacy requirements in Malaysia, protecting your data throughout your experience on our platform and in related communications or transactions.
Information We Collect
Personal details, project information, preferences, and technical data may be gathered through forms, communications, or your visits to our website.
Information Provided Directly
- • Your full name or organization name
- • Contact phone number or email address
- • Details about the space or project needs
- • Feedback you share directly with us
- • Preferences for styles or design concepts
Information Collected Automatically
- • Device and browser type or version
- • Site usage statistics and pages viewed
- • Cookies related to site functionality
- • IP address for technical tracking
- • Location inferred from browser data
How We Use Your Data
Data is used to personalize design recommendations, provide services, communicate updates, and improve our offerings.
- • Replying to service enquiries
- • Personalizing your design experience
- • Processing appointments or consultations
- • Sending relevant communications
- • Improving site features based on feedback
- • Ensuring security of our website
- • Complying with legal obligations under Malaysian law
Our Commitment: Your information is secured with technical and organizational protections. We collect and handle data solely for specified, legitimate purposes.
Disclosure and Sharing
We share data only when necessary—such as with trusted service providers assisting in projects, or as required by authorities.
Our Service Providers
Vetted providers support platform functions, and their access is strictly limited to required information with confidentiality obligations.
Legal Compliance
We may release data as needed to comply with Malaysian regulations or protect our legal interests.
Anonymous Data Use
General site statistics are analyzed without identifying users individually.
Your Privacy Rights
Malaysian law gives you control over personal data—including access, correction, deletion, and objection rights.
- • Request access to your stored data
- • Update or correct your information
- • Ask for data removal if eligible
- • Obtain a copy of your data
- • Object to processing activities
- • Request data use restrictions
Contact us for assistance with privacy rights or further clarification on how your data is managed.
How We Protect Data
We implement safeguards appropriate to the risks and sensitivity of the information collected.
Technical Safeguards
- • Encryption for sensitive submission forms
- • Secure server infrastructure management
- • Continuous security monitoring
- • Privacy-focused website updates
Organizational Practices
- • Employee confidentiality agreements enforced
- • Role-based access limitations
- • Staff privacy training and awareness
- • Internal policy reviews and audits
How Long We Retain Data
Personal information is retained only as long as necessary for services, legal compliance, and customer communications.
- • Stored as long as account remains active
- • Kept only for service provision period
- • Retained to resolve related queries
- • Maintained for reporting compliance
- • Held for opt-in communications
We review and securely remove data no longer needed for these purposes.
Transfers Outside Malaysia
If any data is processed abroad, we use recognized protections and privacy agreements as outlined by law.
- • Contractual clauses with overseas partners
- • Assessment of data handling practices
- • Compliance with cross-border requirements
- • Safeguards for user rights upheld
Cookies and Site Tracking
Non-essential cookies are only activated with your consent. These help us improve user experience, not collect sensitive data.
Types of Cookies We Use
- • Enable core features and security checks
- • Collect anonymous usage insights
- • Support individual design preferences
- • Remember user selections on site
You may change cookie preferences at any time in your browser settings.
When Policies Change
Any updates to privacy practices will be shared in this section and, where applicable, through direct communication.
- • Updated date on our website
- • Notification via email, if subscribed
- • Prominent homepage announcement
- • Dedicated messages in user account, if relevant
We encourage regular review of policies for changes that could affect your rights.
Contact Regarding Privacy
Direct privacy questions or rights requests to our contact team below.
Orivexaluna
Jalan Kuning, Menara Pelangi, Johor Bahru 80400 Malaysia
Phone: +603-4256 7000
Email: content@orivexaluna.sbs
Last updated February 17, 2026
Effective from February 17, 2026